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Stansted Shuttle Terms and Conditions


The following terms and conditions apply to passengers booking after 5th August 2008 with SKYTRANSFERS.COM and other associated names and website's, which are trading names of Stansted Shuttle / Sunshine Transfers 19 Tower Avenue, Laindon, Essex SS15 5PE United Kingdom, Registered in England.

Stansted Shuttle is an English registered company and is therefore subject to UK law and those of the E.E.C. where applicable.

Payment is required at the time of booking. Stansted Shuttle will then produce written confirmation of the details regarding the booking, either by email or fax.This confirmation acts as your ticket and must be presented to the Stansted Shuttle representative or driver for both the outward and return journey at the time of each journey. Such payment is strictly non-refundable except in circumstances where Stansted Shuttle , due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking. Where a booking is made by telephone, the booking is subject to, and the client accepts, Stansted Shuttle booking terms and conditions. These are available on our website or on request by email, fax or by phone.

Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.

Where Stansted Shuttle accepts bookings for travel on services provided by operators other than Stansted Shuttle we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.

IMPORTANT The Client will read and the client confirms that they will act on the instructions on the travel voucher with regards to confirming and making contact with the local office for the purpose of arranging their return transfer and will not leave the collection point until they have contacted the office and gained permission. Alternative transport costs will NOT be met unless authorised by the local office before commencement of transfer.

In the case of missed flights, flight delays or transport failure through breakdown or weather conditions, forcing you to miss your transfer, Stansted Shuttle will require you to claim on your travel insurance for the cost of your new transfer or alternative transportation, accommodation or any other expenses. It is a condition of carriage that you have sufficient travel insurance cover for any occasion.

The destination and pickup addresses on your ticket are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by either email or fax directly with Stansted Shuttle Service Centre at least 2 days prior to the date of travel.

CHANGES - Any modifications to a booking will be subject to an administration charge of £10.00

Customers are entitled to cancel the ticket by recorded delivery letter email or fax.The booking will deemed to be cancelled on the date that Stansted Shuttle receives the letter fax or email at our Service Centre address This is Stansted Shuttle / Sunshine Transfers 19 Tower Avenue, Laindon, Essex SS15 5PE United Kingdom. Cancellations must be made at least 30 days before the time of travel. In the event of a cancellation by the Customer, Stansted Shuttle , may at its absolute discretion, refund the money subject to a deduction of £9.00 per passenger administrative charge for bookings over 30 days in the future. Cancellations of less than 30 days notice will have a 100% cancellation charge. Upon cancellation the Customer will be given a cancellation code. This code must be quoted on any future correspondence with Stansted Shuttle

Customers are entitled to TWO ITEMS OF LUGGAGE ONLY, one hand luggage plus one normal luggage case NOT EXCEEDING 23kg in weight. ANY EXCESS OR OVERWEIGHT LUGGAGE MUST BE DECLARED at the time of booking we MUST be informed of items such as sports equipment (golf clubs, ski's windsurfers etc) and electric wheelchairs We will be as sympathetic as is reasonably possible, but occasionally, extra charges may be made at our absolute discretion. Luggage MUST be clearly labeled with the owners name and destination address. In the event of undeclared excess luggage, Stansted Shuttle reserve the right to charge an excess baggage allowance (which must be paid for prior to transportation) or to refuse transport of the excess items.

Baby seats and booster seats cannot be fitted to vehicles over 7 seats in size.

Stansted Shuttle reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the other passenger(s).

Passengers are not allowed to consume alcohol on any of our vehicles. The one exception to this rule is when it has been agreed in writing by Stansted Shuttle that passengers utilising our Limousine Service will be allowed to consume reasonable amounts of alcohol during their transfer.

Smoking or drinking is not permitted in Stansted Shuttle vehicles.

Stansted Shuttle will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. Stansted Shuttle will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance. THIS IS YOUR RESPONSIBILITY.

Stansted Shuttle will endeavor to carry the passenger(s) with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:

    accidents causing delays to the vehicle
    exceptional or severe weather conditions
    compliance with requests of the police
    deaths and accidents on the road
    vandalism and terrorism
    unforeseen traffic delays
    industrial action by third parties
    problems caused by other customers
    other circumstances affecting passenger safety
If Stansted Shuttle were to fail for any reason within our control to deliver its passengers to their confirmed destination, Stansted Shuttle will provide suitable alternative transport such as another coach, private car, taxi, helicopter, aircraft etc. Any reimbursement made by Stansted Shuttle for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the face value of the ticket purchased and MUST be authorised by the transport controller.

Stansted Shuttle shall only be liable for any reasonable and foreseeable consequential losses if declared at time of booking, arising directly out of any breach in contract. In such cases our liability shall be limited to the ticket face value.

As this is a fully automated system, should an undercharge happen, Stansted Shuttle reserves the right at any time to charge the missing amount to the clients card or to cancel the transfer at its discretion and refund the amount paid.

Stansted Shuttle reserves the right at any time to assign any part of this Agreement (or all of it) to any associated or subsidiary company or to any third party. It is the customer's obligation to report any difficulties with the services that we provide in the shortest practicable time in order for us to be given a fair opportunity to rectify any problems in the shortest possible time. It is the customers obligation to do all in his/her power to mitigate any loss. These Conditions of Carriage and any carriage which we agree to provide you with (in respect of yourself and/or your Baggage) shall be governed by the laws of the United Kingdom, and any dispute between you and Stansted Shuttle concerning or arising out of such carriage in any way whatsoever, shall be subject to the non-exclusive jurisdiction of the Courts of Brentwood, UK.

See our privacy policy here

All transactions will be regarded as taking place in The United Kingdom. You are buying a ticket to travel which is valid immediately you complete payment and will be delivered immediately by email. All places are reserved as notified on the ticket/voucher.

All comments regarding our service should be in writing and addressed to Stansted Shuttle / Sunshine Transfers 19 Tower Avenue, Laindon, Essex SS15 5PE. United Kingdom

All claims regarding our service should be in writing within 7 days and addressed to Stansted Shuttle / Sunshine Transfers 19 Tower Avenue, Laindon, Essex SS15 5PE. United Kingdom